Privacy Policy

01

Information We Collect

• —Personal details: name, email address, phone number, date of birth, and passport information required for travel bookings.
• —Payment information: processed securely via third-party payment providers. We do not store card details.
• —Usage data: IP addresses, browser type, pages visited, and time on site — collected via cookies and analytics tools.
• —Communications: records of emails, enquiries, and support interactions you have with us.
• —User-generated content: photos, reviews, or social media posts you choose to share with us.

02

How We Use Your Information

• —To process and manage your bookings, payments, and travel arrangements.
• —To communicate with you about your booking, event updates, and important notices.
• —To send marketing communications where you have consented to receive them.
• —To improve our website, products, and services through analytics.
• —To comply with legal obligations including anti-money laundering and fraud prevention.

03

Sharing Your Information

• —With accommodation partners, airlines, and ground operators to fulfil your booking.
• —With event venue operators (e.g. Tropical Temptation Beach Club) for the purposes of entry and safety.
• —With payment processors, email service providers, and analytics platforms who act as data processors.
• —With law enforcement or regulatory bodies where required by law.
• —We do not sell your personal information to third parties.

04

Cookies

We use cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some features of the website.

05

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Booking data is typically retained for 7 years.

06

Your Rights

• —Access: You may request a copy of the personal information we hold about you.
• —Correction: You may request that inaccurate or incomplete information be corrected.
• —Deletion: You may request deletion of your personal information, subject to legal retention obligations.
• —Opt-out: You may unsubscribe from marketing communications at any time.
• —To exercise these rights, contact us at privacy@yourparadise.com.

07

International Transfers

As a global event, your personal data may be transferred to and processed in countries other than your own, including Indonesia and the Maldives. We take steps to ensure adequate data protection safeguards are in place for any international transfers.

08

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

09

Contact & Complaints

For any privacy-related enquiries or complaints, contact our Privacy Officer at privacy@yourparadise.com. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.